Customer Feedback Form

As part of our ongoing commitment to achieving high levels of customer satisfaction, it is important that we listen to your feedback. This will help us to resolve any outstanding issues with you and to help us strive towards continually improving our services. This questionnaire should take no longer than 5 minute to complete.

Name (required)

Email (required)

Project UPN (if known)

Section 1: During the buying process

Did we greet you professionally?

YesNo

Did we provide you with full details about your heat pump and related services in a clear and understandable format?

YesNo

Did we offer you the opportunity to meet an existing customer to experience a working heat pump and clarify any relevant points you may have?

YesNo

Did you take us up on this offer?

YesNo

Did we fully explain the handover process to our technical and operations departments when you placed your order?

YesNo

Section 2: Pre-installation stage

Did we greet you professionally?

YesNo

Did we provide you with clear instructions during the pre-installation stage to enable your other suppliers to understand the process?

YesNo

Did we complete a technical site survey?

YesNo

Did we resolve any issues arising at pre-installation stage in a professional and calm manner?

YesNo

Section 3: Installation stage

Did we arrive on site promptly?

YesNo

Did we discuss the installation with you before starting work to clarify any outstanding queries in a clear and concise manner?

YesNo

Did we communicate clearly and professionally with other trades involved in your project to ensure it ran smoothly?

YesNo

Did we leave the installation clean & tidy?

YesNo

Section 4: Handover of the heat pump

Did we explain the controls and alarms clearly?

YesNo

Did we demonstrate the heat pump user manual to you?

YesNo

Have you received your handover pack?

YesNo

Have we given you details of our ongoing maintenance and support services including details of relevant contact information?

YesNo

Section 5: Quality of service

Please rate the overall quality of our service to you:

Additional comments to help us improve our service are always welcome, please use the space below to give us your feedback:

To help spread the word about our service, we would like to publish customer feedback on our marketing material and website. If you would NOT like us to include your comments please tick here.

Do not include my comments

Thank you for taking the time to complete this short questionnaire. If you would like one of our representatives to contact you please outline the nature of your query here and let us have a daytime contact telephone number for you:

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